Simply reach out to us with your order ID here and we will get back to you on next steps.
*Returns: Do note that for parcels shipped to the US on DDP terms with tariffs, duties, and taxes prepaid (effective 24 August 2025), an additional 20% of item value will be deducted from the refund to cover these costs.
For more information, visit our Returns & Exchanges Policy.
2-Year Care Warranty
