I’m an new customer and have signed up for your mailing list, what should I do if I do not receive the 10% first-timer discount code?
Kindly check your spam inbox. If you have not received the email, please email us at contact@mondaysmade.com. We will get back to you within 2 business days.
Ordering
Do I need to have an account to place an order?
You do not need to create an account before making a purchase. However, upon completing your first order, an account will be automatically created for you. You can reset your password here to log into your account for the first time.
Can I change or cancel my order once it has been placed?
Orders are promptly prepared once they are placed. While we cannot guarantee that requests can be processed in time for any changes, please don't hesitate to contact our customer service team at contact@mondaysmade.com. We will do our best to assist you and accommodate any modifications you may need.
Can I have my order gift wrapped?
We offer complimentary gift packaging for your convenience. Simply select the gift wrap option at check out, and your gift order will be packaged in our standard packaging with a gift ribbon.
If you would like to include a personalized gift message in your parcel. please complete the "Gift Message" section during the checkout process. Your message will be sent on a Mondays Made gift card. You also have the option to receive a blank gift card so you can write your own message.
What should I do if I receive a defective item in my order?
We're sorry to hear this. Please email us at contact@mondaysmade.com within 7 calendar days of receiving the order with a clear description and photo of the defect. Our team will get back to you within 2 business days.
Why haven't I received the confirmation email for my order?
After placing an order on our website, a confirmation email will be sent to you. In the event that you do not receive it, we kindly suggest checking your spam folder. If you are unable to locate it, please reach out to our customer service team here.
Payments
What type of payment methods do you accept?
We accept payment via Google Pay, Visa, Mastercard and Amex credit or debit cards.
What should I do if the payment for my order is declined?
If payment has been declined, kindly place a new order as we are unable to process any orders until payment has been successfully made.
How do I use a promo code?
To redeem a promo code, enter the code in the "Promo Code" box when checking out and click "Apply".
Please note that the following conditions apply for promo codes usage (along with all other Mondays Made's Terms and Conditions):
Only one code can be used per transaction.
Codes can only be applied to full-priced items and cannot be used on sale items.
Offer codes cannot be used to purchase gift vouchers.
Codes are non-transferrable and cannot be exchanged for cash.
All offers are subject to stock availability and might change at any time.
What currency will be charged for international orders?
Your purchases will be charged in the selected currency based on your location. We currently accept payments in AUD, EUR, GBP, HKD, IDR, MYR, SGD and USD.
Payment options include VISA, Mastercard, American Express, Google Pay, store credits and gift cards.
Shipping
What are the shipping fees and delivery timelines?
Please refer to the link below for our shipping fees and delivery timelines.
Can I change my shipping address after the order is placed?
Orders are promptly prepared once they are placed. While we cannot guarantee that any address changes can be processed in time, please contact our customer service team at contact@mondaysmade.com. We will make every effort to assist you and accommodate any modifications you may need.
How do I track my order?
A confirmation email containing a link to track your order will be sent once your order is shipped. Alternatively, you can visit "My Orders" section under My Account on our website to check the status of your order.
If the tracking information has not been updated, we recommend checking again after 24 hours to allow the shipping provider time to update the latest tracking information.
What should I do if I do not receive my order after the stated delivery date?
Once your order is dispatched from our warehouse, we will send you an email containing your tracking number and a link to check your order status and shipping provider's name. If the tracking information has not been updated, we recommend checking again after 24 hours to allow the shipping provider time to update the latest tracking information.
If the information remains not up-to-date or if the shipping provider states that your order has been delivered but you have not received it, please reach out to our customer service team at contact@mondaysmade.com.
Where do you ship to?
We ship to the countries listed below. Please note that we are unable to ship to PO boxes, parcel lockers, or APO/FPO addresses.
Asia - Brunei, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam
North America - Canada, United States of America
Oceania - Australia, New Zealand
Europe - Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
Will my parcel be charged customs and import duties?
International shipments may be subject to customs and import duties and fees, taxes and other charges. These additional charges are levied by customs in the destination country and will be borne by you.
As the duties and taxes vary by country and contents of your order, we recommend that you contact your local customs office for more information before placing your order. These charges will not be covered or refunded by Mondays Made.
Do keep in mind that we will not be able to cancel your order, issue a refund or bear the additional charges should you refuse your shipment for any reason.
Returns & Exchanges
What is your return policy?
Please refer to the link below for our return policy. All returns have to be made with 30 days from date of delivery.
For detailed information on our returns process, please refer to the "Initiate A Return" section in our Return Policy.
Kindly note that returns shipped back without prior initiation in our Returns Center will not be accepted.
How much is the return shipping fee?
For detailed information on our return shipping fees, please refer to the "Return Shipping Fee" section in our Return Policy.
Can I return a gifted item?
Yes. We provide store credit for returns within 30 days for gifted orders. To ensure eligibility for returns, please review our return policy here and send us an email at contact@mondaysmade.com to request your return label. Kindly include the following information:
1. Order number if available. If not, providing the purchaser's full name and email address would also assist us in locating the order. 2. Shipping address where the return parcel will be shipped from. 3. Email address linked to your Mondays Made account so we can issue store credits once the return is processed. If you do not have an account with us, you can easily create one by clicking here.
When will I receive my refund?
Your return will be processed within 1 week from when we receive the returned items. An email update will be sent once your return and refund has been processed. It may take 1 to 2 weeks for refunds to be posted to your original mode of payment.
What is your exchange policy?
For exchanges (including ring size changes), please email us at contact@mondaysmade.com with your order ID and details on the exchange. We will get back within 2 to 3 business days on next steps.
Can I return items I have purchased with store credit or gift cards?
Yes, items purchased with store credit or gift cards are eligible for refunds via store credit only. To ensure eligibility for refunds, please review our return policy here.
Warranty
What is your warranty policy?
We are confident in the quality of our products and provide a two-year warranty from the date of purchase. Please refer to the link below for more details on our warranty policy.
Repairs are free of charge within the 2-year warranty period - all you have to do is mail it back to us!
A US$20 fee is charged to cover return shipping and handling for international customers. The return shipping for repairs initiated in Singapore is free.
How do I make a warranty claim?
Please email us at contact@mondaysmade.com with the following information: - Name - Email Address - Your Order ID - Photos of the product that needs repair
We will follow up with you within 2-3 business days to assist you on the next steps.
Can I resize my Mondays Made ring?
We are not able to resize rings. If a ring does not fit you properly, we recommend returning the ring within 30 days from date of delivery and placing a new order for the correct ring size.
Why are my earrings posts bent?
Bending of earring posts, especially for sterling silver earrings, is a common occurrence as silver is a relatively malleable metal. Frequent handling (wearing and removal of earrings) can cause this - this is normal and not a defect.
If the posts are out of shape, gently bend them back into position, taking care to avoid damage.
Store Credit
How do I use my store credit?
Your available store credit can be applied to your next eligible purchase during checkout.
Is it possible to choose not to apply my store credit towards a specific order?
Yes, you can choose the amount you wish to apply to each order at checkout.
Is there an expiration date for my store credit?
Store credit will expire after one year from the date of issuance. Store credits are not refundable or exchangeable for cash.
Is it possible to extend the validity of my store credit?
All store credit will expire after one year from the date it was issued. We are unable to extend the expiration date, so kindly ensure to utilize it before it expires.
Can store credits be used to purchase gift cards?
Yes, you can purchase gift cards with your store credits.
Can store credits be used together with gift cards or promo codes?
Yes, store credits can be used with your gift cards or any applicable promo codes.
Jewelry Care
How do I take care of my jewelry?
Taking care of your jewelry is essential. Visit our Jewelry Care Guide here for valuable tips and advice on wearing, storing and cleaning your jewelry.
Is there a polishing cloth included with my order? How do I use it?
A polishing cloth and jewelry care guide is included with every order to help ensure your jewelry is here to last.
Clean your jewelry once or twice a month to keep them looking their best. Use the polishing cloth to gently wipe your jewelry in one direction (avoid circular motions) to remove dirt, dust, oil and tarnish. Avoid excessive polishing to prevent eroding the vermeil plating.
Why is there dark residue on the polishing cloth?
It is normal to see dark residue on the cleaning cloth, it indicates that you are cleaning your jewelry correctly. The cloth contains a small amount of cleaning agent which removes dirt, dust, oil and tarnish from the surface of the items (which causes the dark residue).
Can I wash the polishing cloth?
Please refrain from washing the polishing cloth as it will lose its effectiveness.
Sizing
How do I check my ring size?
We have some handy tips for you to measure your ring size. Refer to our ring size guide to determine your ring size.
How do I ensure that my necklace or bracelet is the right length for me?
Our necklaces and bracelets are designed to be adjustable and suitable for most wrist sizes and necklace lengths. Refer to our size guide for more information on our jewelry sizes.
Yes, you can purchase a gift card on our website here.
A digital gift card will be sent by email to the recipient. Gift cards are non-refundable.
How do I redeem my gift card?
After logging into your account, your gift card will be available as a payment method during checkout. Any unutilized amount will be saved in your account for future purchases.
Please note that the gift card can only be used in the currency it was purchased in.
Can I return a product purchased with a gift card?
Yes, refunds will be made in store credits for items purchased using a gift card.
How do I check my gift card's balance?
You can check your gift card balance in My Account after signing into your profile.
Can I return a gift card I have purchased?
Gift cards cannot be returned or exchanged.
Do the gift cards expire?
Our gift cards have no expiry date, so your loved ones can choose something they truly love whenever they want.
Can I get a physical gift card?
Only digital gift cards are available.
Can I purchase more than one gift card at the same time?
Yes, you can purchase multiple gift cards in the same order.
Can gift cards be used together with store credits or promo codes?
Yes, gift cards can be used with your store credits or any applicable promo codes.
Membership
What is the Mondays Makers Club?
The Mondays Makers Club is a free membership program where you get to enjoy exclusive benefits every time you shop with us. Click the link below to find out more.
You can join Mondays Makers Club simply by creating a free account on our website. Click here to register for an account now.
What are the different tiers and benefits?
There are a total of 3 tier levels (Silver, Gold, Platinum), which you will be automatically determined based on your accumulated spend on our website within a 12-month period.
Accumulated spend includes all purchases online but excludes discounts, shipping costs, MM points, gift cards and store credit usage.
Click here to find out more about the different tiers.
As a Platinum member, how do I use my membership discount?
The membership discount for Platinum members will be applied to your order only if you are logged in to your account.
The membership discount is only valid on regular-priced products (excluding gift cards, store credits and promo codes redeemed).
How do I use my birthday discount?
All members will be eligible for a birthday discount during their birthday month if they provide their birthday details in their account details prior to the first day of their birthday month.
The birthday discount can only be used once and will be automatically be applied to the first order made during your birthday month. Kindly note that the birthday discount cannot be used in conjunction with other promotions.
What is accumulated spend?
Accumulated spend is used towards the upgrading and maintenance of your membership tiers.
Accumulated spend is earned from making purchases on our website. Note that accumulated spend excludes discounts, shipping costs, MM points, gift cards and store credit usage.
How long will my accumulated spend last? Will it expire?
Your accumulated spend resets when your membership tier is upgraded or when your membership tier expires.
Any excess accumulated spend beyond the amount required for the membership tier upgrade is carried over when your membership tier is upgraded to a higher level.
Will my membership tier expire?
Silver members - Membership will never expire but your accumulated spend will expire after 12 months.
Gold members - Membership is valid for 12 months from the date you qualify.
Platinum members - Membership is valid for 12 months from the date you qualify.
How do I maintain my membership tier benefits?
Gold members - Your membership will be valid for 12 months from the date you qualify. During this 12-month period, you can accumulate $600 spend to extend your Gold membership for one more year.
Platinum members - Your membership will be valid for 12 months from the date you qualify. During this 12-month period, you can accumulate $1,500 spend to extend your Platinum membership for one more year.
Your membership tier will be downgraded to the next tier based on your total accumulated spend over the course of this 12-month period.
How do I get upgraded to a higher membership tier?
All online purchases on our website (excluding excludes discounts, shipping costs, MM points, gift cards and store credit usage.) contribute towards upgrading your membership tiers.
Once you reach the required accumulated spend for the next tier, you will be automatically upgraded and gain access to the exclusive benefits that come with it.
Upgrade to Gold membership: Spend $600 within 12 months to become a Gold member.
Upgrade to Platinum membership: Spend $1,500 within 12 months to become a Platinum member.
What happens to the excess amount if I accumulate more than the required amount needed for a membership upgrade?
Any excess accumulated spend will count towards both tier upgrades and tier renewal.
When will my accumulated spend and MM Points be reflected in the system?
Accumulated spend and MM Points will be awarded when your order status has been changed to "Completed".
What is the difference between accumulated spend and MM points?
Accumulated spend is earned from making purchases on our website. Note that accumulated spend excludes excludes discounts, shipping costs, MM points, gift cards and store credit usage.. Accumulated spend is used towards the upgrading and maintenance of your membership tiers.
MM Points can be earned from various activities and used to exchange for discounts off your future orders.
How can I earn points? When will my points expire?
MM Points can be earned from various activities and used to exchange for discounts off your future orders. Here are some activities that can help you to earn points:
- Made purchases on our website - Follow us on social media - Review your purchases - Upgrade of membership tiers
The list of activities is not exhaustive and will be periodically updated as needed.
MM Points earned will expire after one year. Once expired, these points cannot be reinstated. You can track your MM points history here.
How do I use my MM points?
Sign in to your account and your MM points will only appear as a payment option if you have accumulated sufficient points to be redeemed.
Every 100 MM points can be redeemed for $5 off your order.
Can I transfer the spend or points in my account to someone else?
Accumulated spend and MM Points are not transferrable and can only be used by the account holder.
When will Gold and Platinum members receive early access, exclusive offers and rewards?
Gold and Platinum members will receive early access to launches and sales, exclusive offers and rewards through email from time to time.
Is the membership program available to customers worldwide?
Our membership programme is available to all international customers.
