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If you have forgotten your password, clickΒ hereΒ to reset it. A link will be sent to your provided email address so you can easily reset your password.
ClickΒ hereΒ to change your password.
Kindly check your spam inbox. If you have not received the email, please email us atΒ [email protected]. We will get back to you within 2 business days.Β
You do not need to create an account before making a purchase. However, upon completing your first order, an account will be automatically created for you. You can reset your passwordΒ hereΒ to log into your account for the first time.Β
Orders are promptly prepared once they are placed. While we cannot guarantee that requests can be processed in time for any changes, please don't hesitate to contact our customer service team atΒ [email protected]. We will do our best to assist you and accommodate any modifications you may need.
We offer complimentary gift packaging for your convenience. Simply select the gift wrap option at check out, and your gift order will be packaged in our standard packaging with a gift ribbon.
If you would like to include a personalized gift message in your parcel. please complete the "Gift Message" section during the checkout process. Your message will be sent on a Mondays Made gift card. You also have the option to receive a blank gift card so you can write your own message.
We're sorry to hear this. Please email us atΒ [email protected]Β within 7 calendar days of receiving the order with a clear description and photo of the defect. Our team will get back to you within 2 business days.Β
After placing an order on our website, a confirmation email will be sent to you. In the event that you do not receive it, we kindly suggest checking your spam folder. If you are unable to locate it, please reach out to our customer service teamΒ here.
We accept payment via Google Pay, Visa, Mastercard and Amex credit or debit cards, and Atome.
If you do not see Atome as a payment option at checkout, please click on "Check out as a guest" to proceed
If payment has been declined, kindly place a new order as we are unable to process any orders until payment has been successfully made.
To redeem a promo code, enter the code in the "Promo Code" box when checking out and click "Apply".
Please note that the following conditions apply for promo codes usage (along with all other Mondays Made's Terms and Conditions):
Your purchases will be charged in the selected currency based on your location. We currently accept payments in AUD,Β EUR, GBP, HKD, IDR, MYR, SGD and USD.
Payment options include VISA, Mastercard, American Express, Google Pay, store credits and gift cards.Β
Please refer to the link below for our shipping fees and delivery timelines.
Orders are promptly prepared once they are placed. While we cannot guarantee that any address changes can be processed in time, please contact our customer service team atΒ [email protected]. We will make every effort to assist you and accommodate any modifications you may need.
A confirmation email containing a link to track your order will be sent once your order is shipped. Alternatively, you can visit "My Orders" section underΒ My AccountΒ on our website to check the status of your order.
If the tracking information has not been updated, we recommend checking again after 24 hours to allow the shipping provider time to update the latest tracking information.
Once your order is dispatched from our warehouse, we will send you an email containing your tracking number and a link to check your order status and shipping provider's name. If the tracking information has not been updated, we recommend checking again after 24 hours to allow the shipping provider time to update the latest tracking information.
If the information remains not up-to-date or if the shipping provider states that your order has been delivered but you have not received it, please reach out to our customer service team atΒ [email protected].
We ship to the countries listed below. Please note that we are unable to ship to PO boxes, parcel lockers, or APO/FPO addresses.
AsiaΒ -Β Brunei, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam
North AmericaΒ - Canada, United States of America
OceaniaΒ - Australia, New Zealand
EuropeΒ -Β Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
International shipments may be subject to customs and import duties and fees, taxes and other charges. These additional charges are levied by customs in the destination country and will be borne by you.
As the duties and taxes vary by country and contents of your order, we recommend that you contact your local customs office for more information before placing your order. These charges will not be covered or refunded by Mondays Made.
Do keep in mind that we will not be able to cancel your order, issue a refund or bear the additional charges should you refuse your shipment for any reason.
Please refer to the link below for our return policy. All returns have to be made with 30 days from date of delivery.
For detailed information on our returns process, please refer to the "Initiate A Return" section in ourΒ Return Policy.
Kindly note that returns shipped back without prior initiation in our Returns Center will not be accepted.
For detailed information on our return shipping fees, please refer to the "Return Shipping Fee" section in ourΒ Return Policy.
Yes. We provide store credit for returns within 30 days for gifted orders. To ensure eligibility for returns, please review our return policyΒ hereΒ and send us an email atΒ [email protected]Β to request your return label. Kindly include the following information:
1. Order number if available. If not, providing the purchaser's full name and email address would also assist us in locating the order.
2. Shipping address where the return parcel will be shipped from.
3. Email address linked to your Mondays Made account so we can issue store credits once the return is processed. If you do not have an account with us, you can easily create one by clickingΒ here.
Your return will be processed within 1 week from when we receive the returned items. An email update will be sent once your return and refund has been processed. It may take 1 to 2 weeks for refunds to be posted to your original mode of payment.
For exchanges (including ring size changes), please email us atΒ [email protected]Β with your order ID and details on the exchange. We will get back within 2 to 3 business days on next steps.
Yes, items purchased with store credit or gift cards are eligible for refunds via store credit only. To ensure eligibility for refunds, please review our return policyΒ here.
We are confident in the quality of our products and provide a two-year warranty from the date of purchase. Please refer to the link below for more details on our warranty policy.
Repairs are free of charge within the 2-year warranty period - all you have to do is mail it back to us!
A US$20 fee is chargedΒ to cover return shipping and handling for international customers. The return shipping for repairs initiated in Singapore isΒ free.
Please email us atΒ [email protected]Β with the following information:
- Name
- Email Address
- Your Order ID
- Photos of the product that needs repair
We will follow up with you within 2-3 business days to assist you on the next steps.
We are not able to resize rings. If a ring does not fit you properly, we recommend returning the ring within 30 days from date of delivery and placing a new order for the correct ring size.
Bending of earring posts, especially for sterling silver earrings, is a common occurrence as silver is a relatively malleable metal. Frequent handling (wearing and removal of earrings) can cause this - this is normal and not a defect.Β
If the posts are out of shape, gently bend them back into position, taking care to avoid damage.
Your available store credit can be applied to your next eligible purchase during checkout.Β
Yes, you can choose the amount you wish to apply to each order at checkout.
Store credit will expire after one year from the date of issuance. Store credits are not refundable or exchangeable for cash.
All store credit will expire after one year from the date it was issued. We are unable to extend the expiration date, so kindly ensure to utilize it before it expires.
Yes, you can purchase gift cards with your store credits.
Yes, store credits can be used with your gift cards or any applicable promo codes.Β
Taking care of your jewelry is essential. Visit our Jewelry Care GuideΒ hereΒ for valuable tips and advice on wearing, storing and cleaning your jewelry.
A polishing cloth and jewelry care guide is included with every order to help ensure your jewelry is here to last.
Clean your jewelry once or twice a month to keep them looking their best. Use the polishing cloth to gently wipe your jewelry in one direction (avoid circular motions) to remove dirt, dust, oil and tarnish. Avoid excessive polishing to prevent eroding the vermeil plating.
It is normal to see dark residue on the cleaning cloth, it indicates that you are cleaning your jewelry correctly. The cloth contains a small amount of cleaning agent which removes dirt, dust, oil and tarnish from the surface of the items (which causes the dark residue).
Please refrain from washing the polishing cloth as it will lose its effectiveness.
We have some handy tips for you to measure your ring size. Refer to our ring size guide to determine your ring size.
Refer to our bracelet size guide to determine your wrist size.
Our necklaces and bracelets are designed to be adjustable and suitable for most wrist sizes and necklace lengths. Refer to our size guide for more information on our jewelry sizes.
Yes, you can purchase a gift card on our websiteΒ here.
A digital gift card will be sent by email to the recipient. Gift cards are non-refundable.
After logging into your account,Β your gift card will be available as a payment method during checkout. Any unutilized amount will be saved in your account for future purchases.
Please note that the gift card can only be used in the currency it was purchased in.
Yes, refunds will be made in store credits for items purchased using a gift card.
You can check your gift card balance inΒ My AccountΒ after signing into your profile.Β
Gift cards cannot be returned or exchanged.
Our gift cards have no expiry date, so your loved ones can choose something they truly love whenever they want.
Only digital gift cards are available.
Yes, you can purchase multiple gift cards in the same order.
Yes, gift cards can be used with your store credits or any applicable promo codes.Β
The Mondays Makers Club is a free membership program where you get to enjoy exclusive benefits every time you shop with us. Click the link below to find out more.
You can join Mondays Makers Club simply by creating a free account on our website. ClickΒ hereΒ to register for an account now.
There are a total of 3 tier levels (Silver, Gold, Platinum), which you will be automatically determined based on your accumulated spend on our website.
Accumulated spend includes all purchases online but excludes discounts, shipping costs, MM points, gift cards and store credit usage.
ClickΒ hereΒ to find out more about the different tiers.
The membership discount for Platinum members will be applied to your order only if you are logged in to your account.
The membership discount is only valid on regular-priced products (excluding gift cards, store credits and promo codes redeemed).
All members will be eligible for a birthday discount during their birthday month if they provide their birthday details in their account details prior to the first day of their birthday month.
The birthday discount can only be used once and will be automatically be applied to the first order made during your birthday month. Kindly note that the birthday discount cannot be used in conjunction with other promotions.
Accumulated spend is used towards the upgrading and maintenance of your membership tiers.
Accumulated spend is earned from making purchases on our website. Note that accumulated spend excludesΒ discounts, shipping costs, MM points, gift cards and store credit usage.
Your accumulated spend resets when your membership tier is upgraded or when your membership tier expires.
Any excess accumulated spend beyond the amount required for the membership tier upgrade is carried over when your membership tier is upgraded to a higher level.
Silver members - Membership will never expire but your accumulated spend will expire after 12 months.
Gold members - Membership is valid for 12 months from the date you qualify.
Platinum members - Membership is valid for 12 months from the date you qualify.
Gold members - Your membership will be valid for 12 months from the date you qualify. During this 12-month period, you can accumulate $600 spend to extend your Gold membership for one more year.
Platinum members - Your membership will be valid for 12 months from the date you qualify. During this 12-month period, you can accumulate $1,500 spend to extend your Platinum membership for one more year.
Your membership tier will be downgraded to the next tier based on your total accumulated spend over the course of this 12-month period.
All online purchases on our website (excluding excludes discounts, shipping costs, MM points, gift cards and store credit usage.) contribute towards upgrading your membership tiers.
Once you reach the required accumulated spend for the next tier, you will be automatically upgraded and gain access to the exclusive benefits that come with it.
Upgrade to Gold membership:Β Spend an accumulated amount of $800 to become a Gold member.
Upgrade to Platinum membership:Β Spend an accumulated amount of $2,000 to become a Platinum member.
Any excess accumulated spend will count towards both tier upgrades and tier renewal.
Accumulated spend and MM Points will be awarded when your order status has been changed to "Completed".Β
Accumulated spend is earned from making purchases on our website. Note that accumulated spend excludes excludes discounts, shipping costs, MM points, gift cards and store credit usage.. Accumulated spend is used towards the upgrading and maintenance of your membership tiers.
MM Points can be earned from various activities and used to exchange for discounts off your future orders.
MM Points can be earned from various activities and used to exchange for discounts off your future orders. Here are some activities that can help you to earn points:
- Made purchases on our website
- Follow us on social media
- Review your purchases
- Upgrade of membership tiers
The list of activities is not exhaustive and will be periodically updated as needed.
MM Points earned will expire after one year. Once expired, these points cannot be reinstated. You can track your MM points historyΒ here.
Sign in to your account and your MM points will only appear as a payment option if you have accumulated sufficient points to be redeemed.
Every 100 MM points can be redeemed for $5 off your order.
Accumulated spend and MM Points are not transferrable and can only be used by the account holder.
Gold and Platinum members will receive early access to launches and sales, exclusive offers and rewards through email from time to time.
Our membership programme is available to all international customers.
