Privacy Policy
Last Updated: 23 January 2024
This notice applies to any online and mobile website, application and digital service ("Services") of Mondays Made Pte. Ltd. ("Mondays Made", "we", "us" or "our").
This Privacy Policy (“Policy”) explains how we collect, use, disclose, and retain your personal information when you visit or use Services, including the use of personal information in connection with direct marketing and interest-based advertising. It also describes the controls we provide you with to manage your personal information within our Services and your data subject rights (such as your right to object to certain types of processing we carry out).
Please read through the following before providing us with any of your personal data. When you provide us with your personal data, sign up as a customer on our Services or follow us on social media, you consent to our collection, use, disclosure, processing and retention of your personal data in accordance with this Privacy Policy and as otherwise permitted by law.
1. Information We Collect
The following types of personal data will be collected about you in connection with your interaction with us and use of our Services including, but not limited to, when you purchase products on our Services, you complete forms on our Services, submit reviews or ratings and engage in any social media functions on our Services:
- Name;
- Email address;
- Gender;
- Date of birth;
- Contact information;
- Credit card and payment information;
- Password;
- Mailing and shipping address;
- Transaction information;
- Marketing preferences; and
- Any other information you provide to us.
If you link, connect, login to our Services or purchase a product through a third party platform such as Google, Facebook or Instagram, we may obtain information about you, including but not limited to:
- Name;
- Email address;
- Profile picture;
- Contact information; and
- Transaction information.
2. Use and Disclosure of Personal Data
We may use and/or disclose your Personal Data for the following purposes:
Provision of our Services
- To establish and maintain your user account and/or membership program on our sites, including purchase history, and sending you reminders of items left in your shopping cart and/or providing you with product restock notifications;
- To improve our Services, including in response to trends, patterns, feedback, and sentiments expressed on social media or directly to us;
- To respond, resolve or handle your queries, comments, complaints or requests;
- To process your order for our products or services, process or collect your payment for the order, track your orders and shipments;
- To process your returns or refunds in accordance with our Terms and Conditions;
- To personalise your experience with the Service and our communications such as by using your location information to determine your shopping currency or display accurate date and time information; and
- To provide you with supporting services and functions related to your user account;
- To monitor and enforce compliance with our Terms and Conditions, including dispute resolution; and
- To conduct reviews of our internal processes; or
- To comply with any applicable rules, laws, regulations, guidelines, and/or directions by or requests for information from public agencies, ministries, statutory boards or similar authorities.
Marketing and Advertising
- To send you marketing communications and ads in relation to our sales, products, services and promotions, including promotional mail together with your order;
- To process your participation in our promotions, lucky draws, initiatives or any request for additional Personal Data such as customer surveys;
- To process your participation in our membership and referral programs;
- To promote our products and services on our websites; and
- To improve your customer experience across communication channels.
We may also use your Personal Data (a) for other purposes which are reasonably related to the Purposes and where we have obtained and maintain related consent, the Additional Purposes; or (b) in circumstances where such use does not require consent under Applicable Laws. We do not sell your personal data to third parties.
3. How We Share Your Personal Information
In order to provide our Services to you, we may share your personal data with the following entities who have been hired for specific functions, including:
- Companies involved in running our website, getting your purchases to you, such payment service providers, order packers, and delivery companies;
- Companies involved in running our loyalty program (if you participate in the program);
- Professional service providers, such as marketing agencies, and third party platform providers, who help us to run our business;
- Companies approved by you, such as social media sites (if you choose to link your account to us);
- Third parties in connection with a proposed or actual business transaction, such as a corporate reorganisation, merger or acquisition, or the sale of some or all of our business or assets (including in connection with a bankruptcy proceeding); and
- Law enforcement and fraud prevention agencies or anybody required by law.
We may disclose your information in order to comply with any requirement of the law, court order, governmental order or subpoena. In the event that your personal information might be provided to any third party for any reason other than as set forth in this Privacy Policy, you will receive a notice from us. We do not sell your personal data to third parties.
4. Website Cookies
We use cookies when you visit our site. Cookies are data files which can hold small amounts of info and they are stored on your device when you first visit a website.
These are four main types of cookies we use and why we use them.
- Essential Cookies: Cookies necessary for our website to function.
- Functionality Cookies: To help to improve the site functionality and your site experience.
- Statistical Cookies: To track browsing behaviour for us to measure and analyse interactions on our website.
- Marketing Cookies: To deliver ads relevant to you and measure effectiveness of our marketing campaigns.
We may collect technical information from your web browser or mobile device or your use of our services through a web browser or mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type and IP address. Unless you have elected to remain anonymous through your device and/or the web browser, the above mentioned information may be collected and used by us automatically through your use of our website.
Additionally, we may share non-personally identifiable information with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising.
You can control or limit how we and our partners use cookies and similar technologies, including for advertising through the following options:
- Although most browsers and devices accept cookies by default, their settings usually allow you to clear or decline cookies. If you disable cookies, however, some of the features of our website may not function properly;
- Install Google’s opt-out browser add-on by visiting https://tools.google.com/dlpage/gaoptout to prevent your data from being used by Google Analytics;
- Use your Facebook, Pinterest, or Google Ads settings if you wish to opt out of ads on Facebook, Pinterest, or Google that are targeted to your interests; and
- If you are using your mobile device, check your mobile device for settings that control ads based on your interactions with the applications on your device.
5. Links to Third Party Websites
The website may contain links to other third party websites and microsites, whose privacy practices may differ from those of ours. If you submit personal data to any of those sites, your personal data is not subject to this Privacy Policy. We are not responsible for the security or privacy of any information collected of such websites and microsites.
We encourage you to review the privacy policy of any website you visit. By clicking on or activating such links and leaving our website, we can no longer exercise control over any personal data which you give to any other entity after leaving our website. Any access to such other third party websites is therefore entirely at your own risk.
6. Access, Correct and/or Delete Personal Data
You may review and correct your personal data by signing into your user account and selecting 'Update Profile' or equivalent.
Deletion of your account with us will not automatically delete the personal data held about you. If you would like to request that we delete all personal data together with the deletion of your account, please write in your request to contact@mondaysade.com. Our ability to comply with your deletion request is subject to any applicable legal or other requirement to maintain certain records of your personal data. In that regard, please note that the deletion of your personal data from our database will result in us not being able to provide you with the products or services that you have requested from us.
7. Retention of Personal Data
Unless you have exercised your right to withdraw your consent, we will retain your Personal Data for as long as it is necessary for our legitimate business purposes, as well as our legal and financial obligations.
When your personal data in our possession is no longer required for the purpose it was collected for, or any of our legitimate business or legal purposes, we will exercise measures to ensure that your personal data is either destroyed or anonymised.
8. Opting-Out
You have certain choices about your personal information. Where you have consented to the processing of your personal information, you may withdraw that consent at any time and prevent further processing by contacting us at contact@mondaysmade.com. Please allow thirty (30) working days for your request to be processed.
Should you opt out, we may still collect and use non-personal information regarding your activities on our Services and for other legal purposes as described above.
You will receive marketing material, latest offerings, news and offers when you are on our electronic mailing list. If you do not wish to receive such offerings, you can unsubscribe by clicking “Unsubscribe” provided at the bottom of all emails sent out.
9. Security
We take reasonable precautions to protect your information and process it securely. Such measures include, but are not limited to passwords, firewalls, and other standardised industry practices. However, no method of transmission over the internet, or electronic storage, is 100% secure and we cannot be held liable for any loss you may suffer for unauthorised access or loss of any data provided to our website. Nevertheless, we strive to protect the security of your information, and are constantly reviewing and enhancing our information security measures.
10. Amendments
We reserve the right to amend this Privacy Policy at any time. All changes to our Privacy Policy will be made here, and your continued use of the Site indicates your consent to the Privacy Policy as posted. You are encouraged to review this page periodically to see any updates or changes to our Privacy Policy.
11. Contact Us
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact@mondaysmade.com.
