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Returns Policy
We are committed to giving you a worry-free shopping experience
網上購物退貨政策
網上購物退貨政策
我們致力於透過我們的珠寶首飾為您帶來喜悅和滿足感。如果您覺得購買的商品不適合您，我們提供自收貨之日起30 天內的無憂退貨服務。
我們接受大部分珠寶的退貨，但以下情況除外：
- 任何聯名系列的商品
- 標示「最終銷售」字樣的商品
- 標示「樣品特賣」字樣的商品
- 任何個性化刻字物品
- 禮品卡
符合退貨條件：
- 商品必須是全新的、未穿戴過的，沒有任何磨損或損壞的痕跡。
- 商品必須保持原包裝完好無損（包括盒子、袋子和標籤）。
- 所有商品必須作為一套完整的商品退回。我們不接受套裝內單一商品的退貨。
如果商品有明顯的磨損或損壞跡象，我們保留拒絕退貨要求並將商品寄回給您的權利，費用由您自行承擔。
| Customer Type | Return Method |
|---|---|
| Worldwide customers |
Monetary refunds via your original mode of payment is valid for returns initiated within 7 calendar days from date of delivery. Returns must be shipped within 14 calendar days from date of delivery. Store credit refunds is valid for returns initiated and shipped within 30 calendar days from date of delivery. |
| Singapore customers |
Monetary refunds via your original mode of payment is valid for returns initiated within 7 calendar days from date of delivery. Returns must be shipped/returned within 14 calendar days from date of delivery. Store credit refunds is valid for returns initiated and shipped/returned within 30 calendar days from date of delivery. |
Please note that the initial shipping fee is non-refundable and will be deducted from the amount to be refunded. Store credit are valid for one year from the date of issuance. Store credits are not refundable or exchangeable for cash.
發起退貨
發起退貨
如需啟動退貨流程，請依照以下步驟操作：
新加坡退貨 -新加坡退貨流程
國際退貨 - 請在收到商品後 30 天內，發送郵件至contact@mondaysmade.com ，郵件中請註明您的訂單號碼以及您希望退貨的商品。我們將在 2 至 3 個工作天內回覆您後續步驟。
請注意，未依上述步驟退回的商品將不予受理。
退貨運費
我們將收取退貨手續費，用於支付從我們當地倉庫到總部的國際運費。此退貨手續費將從您的退款金額中扣除。
| Returns From | Return Fee |
|---|---|
| Singapore & Malaysia | Free Kindly note that you will be responsible for the shipping fee to return the item to our warehouse, if applicable. |
| Hong Kong | HK$80 Return postage fee inclusive, a return label will be provided. |
| Australia | A$40 Return postage fee inclusive, a return label will be provided. |
| Canada | CA$40 - Return postage fee inclusive, a return label will be provided. CA$20 - Shipping fee to return the item to our local fulfilment centre will be covered by you. |
| United States | US$20 + 20% of total order value
Return postage fee inclusive, a return label will be provided. For parcels shipped to the US on DDP terms with tariffs, duties, and taxes prepaid (effective 24 August 2025), an additional 20% of item value will be deducted from the refund to cover these costs. |
| Rest of the World | To be advised, varies based on geography. |
All returns must be sent using trackable shipping methods. Please ensure that item(s) being returned are in their original, undamaged packaging (including box, pouch and tags), and securely packaged to prevent any damage during transit.
Your return will be processed within 2 weeks from when we receive the returned items. An email update will be sent once your return and refund has been processed. It may take 1 to 2 weeks for refunds to be posted to your original mode of payment.
兌換政策
兌換政策
兌換政策
如需換貨（包括戒指尺寸更改），請發送電子郵件至contact@mondaysmade.com ，郵件中請註明您的訂單號碼和換貨詳情。我們將在 2 至 3 個工作天內回覆您後續步驟。
| Exchange | Exchange Shipping Fee |
|---|---|
| Singapore & Malaysia | Free Kindly note that you will be responsible for the shipping fee to return the item for exchange, if applicable. |
| Hong Kong | HK$80 Return postage fee inclusive, a return label will be provided. |
| Australia | A$40 Return postage fee inclusive, a return label will be provided. |
| Canada | CA$40 - Return postage fee inclusive, a return label will be provided. CA$20 - Shipping fee to return the item to our local fulfilment centre will be covered by you. |
| United States | US$25 Return postage fee inclusive, a return label will be provided. |
| Rest of the World | To be advised, varies based on geography. |
All returns must be sent using trackable shipping methods. Please ensure that item(s) being returned are in their original, undamaged packaging (including box, pouch and tags), and securely packaged to prevent any damage during transit.
零售店購物換貨政策
Exchanges are accepted within 30 days of purchase with a valid receipt or order number.
- Only items that are brand new, in their original condition, and with complete packaging will be eligible for exchange.
- Exchanging for a lower value item: No refunds or reimbursements will be issued for the difference.
- Exchanging for a higher value item: A top-up will be required for the price difference.
- Full-priced items purchased with offers or promotions can be exchanged, but discounts are non-transferable.
- Promotional purchases are exchangeable unless otherwise specified in the promotion’s terms and conditions.
Exclusions
- Items sold with promotional codes where the terms state that exchanges, refunds, or returns are not allowed are ineligible for exchange, refund, or return.
- Items received through giveaways or contests are subject to the respective terms and conditions and are not eligible for exchange, refund, or return.
Please note that we do not offer refunds or returns for in-store purchases.
保固承諾
我們希望您在購買我們的珠寶時感到安心。
保固政策
保固政策
我們對產品的品質充滿信心，並提供自購買之日起兩年的保固服務。在保固期內，如果您發現任何材料和/或工藝缺陷，包括寶石或珍珠鬆動*，我們將為您維修或更換珠寶。
手工工藝或寶石的天然特性（包括內部包裹體）中存在的細微不規則和差異，正是每件作品獨一無二的魅力所在。天然寶石在顏色和尺寸上可能存在細微差別，這並非瑕疵，而是其真實性和獨特性的體現。
我們的保固不涵蓋遺失或被竊物品，以及因正常磨損造成的刮痕、磕碰或其他損壞。這包括：
- 因接觸化學物質、海水、游泳池水或沐浴而導致的變色
- 缺口或彎曲的戒指
- 斷裂的項鍊、手鍊鏈節或扣
- 耳環針斷了。
- 彎曲或磨損的爪鑲導致寶石脫落
- 對珠寶進行的修改
- 使用或儲存不當
請點擊此處查看我們的珠寶保養指南，以了解如何保養和存放您的珠寶。
*珠寶首飾需要連同散落的寶石/珍珠一起寄回進行維修。因寶石缺失而提出的保固索賠將不予受理。
提出保固索賠
提出保固索賠
維修完全免費—您只需將其寄回給我們即可！
國際客戶需支付 20 美元的退貨運費和手續費。在新加坡境內發起的維修，退貨運費和手續費全免。
| Repairs under Warranty Period | Repair Fee | Return Shipping Fee |
|---|---|---|
| Singapore | Complimentary | Free |
| Rest of the World | Complimentary | US$20 |
We strive to make the repair process as seamless for you as possible.
Please email us at contact@mondaysmade.com with the following information:
- - Your Name
- - Your Email Address
- - Your Order ID
- - Photos of product that needs repair
We will follow up with you within 2 to 3 business days to assist you on the next steps.
